Computer Support, Repair, and Managed Technology Services
We have been helping clients navigate the evolving world of technology since the late 1990s. What began as a dedicated computer repair service has grown into a more comprehensive set of technology offering, but technology support and computer repair are still at our core.
Computer Support & Repair
On Site Repair
We provide professional on-site support and hardware repair for issues that cannot be resolved remotely, such as boot failures, connectivity loss, or necessary hardware components replacements. To accommodate the busy professional lives of our clients, we offer flexible on-site scheduling, with primary availability during evenings and weekends.
Based in Washington, DC, we serve the entire DC Metro area. Additionally, we maintain a regular presence in Southwestern Connecticut and Northern Vermont, providing scheduled on-site support to these regions at regular intervals. For larger-scale projects or specific requirements, travel to other geographic areas can be arranged upon request.
Remote Support Services
When a device is functional and has internet connectivity, the vast majority of technical support can be performed efficiently via secure remote desktop software. Remote support offers several advantages:
Rapid Resolution: While on-site visits require scheduling and travel time, remote support can often be initiated with less notice, ensuring your downtime is minimized.
Cost Efficiency: Remote services eliminate travel fees and allow for more flexible billing. During lengthy technical processes—such as large file downloads or system scans—we can monitor the progress while attending to other tasks, ensuring you are only billed for active labor rather than wait times.
Flexible & Secure: Utilizing encrypted screen-sharing tools, we provide a safe and transparent support experience regardless of your physical location.
Backup & Recovery
Proactive Backup Plans
The most reliable backup strategies adhere to the “3-2-1 Rule” – 3 copies of data (your original + 2 backups), on 2 different devices, with 1 copy being off site. The worst service calls we make are when someone has lost data due to not having a reliable backup plan in place. we can help put together an affordable and reliable backup strategy for your home or business, including on site and off-site backup options, as well as evaluating your existing backup strategy. For mission critical applications, We can recommend backup strategies such as having a hot standby or bootable backup to allow rapid recovery in the case of failure.
Data Recovery
If you have experienced an issue where you have potentially lost data, we can assess your options. In a best case scenario, we can assist with restoring your data from a backup. If your computer or device is not starting, data may still be recoverable by other means if the hard drive or storage device has not completely failed. We can assess whether data recovery is possible using conventional means, or whether your device needs to be sent to a data recovery specialist.
Small Business & Managed Services
Business Technology Planning, Deployment & Service
Deploying technology in a business environment brings its own challenges. If you are evaluating upgrading your business or office, we can provide recommendations, obtain hardware quotes, order equipment and execute an installation and migration plan. We can also coordinate any training you or your employees need and develop custom documentation and training if needed.
Managed Services
How often do you check that backups are functioning correctly, antivirus software is operating properly and up to date, computers have the most recent security patches and any maintenance tasks on your servers have been completed? Many businesses opt to handle this type of activity through a managed service contract, where a technician connects remotely (or visits on site) on a regular basis to ensure that your technical systems are secure and functioning properly. Managed service contracts can also include a set number of additional support hours if desired.